Troubleshooting
Common issues and how to fix them.
Connection Issues
Wallet Won't Connect
Symptoms:
- Clicking "Connect Wallet" does nothing
- Wallet popup doesn't appear
Solutions:
- Ensure your wallet extension is installed and enabled
- Refresh the page
- Try a different browser
- Disable other wallet extensions temporarily
- Check if you're on the correct network (Solana Mainnet)
Disconnected During Play
Symptoms:
- "Disconnected" status shown
- UI stops updating
Solutions:
- Check your internet connection
- Wait a moment - it may reconnect automatically
- Refresh the page
- Your pending bets are safe on-chain
Transaction Issues
Bet Not Going Through
Symptoms:
- Transaction fails
- Wallet shows error
Solutions:
- Check SOL balance (need bet amount + ~0.00005 SOL for fee)
- Wait a few seconds and try again
- The round may have ended - wait for the next one
- Check Solana network status
Claim Failed
Symptoms:
- Can't claim rewards
- Transaction rejected
Solutions:
- Ensure you have SOL for the transaction fee
- Try claiming a smaller amount
- Wait and retry
- Check if there's actually something to claim
Transaction Stuck
Symptoms:
- Transaction pending for a long time
Solutions:
- Usually resolves within 30 seconds
- If longer, the transaction likely failed
- Your funds should return to your wallet
- Check the transaction on Solana Explorer
Display Issues
UI Not Updating
Symptoms:
- Prices/charts frozen
- Round timer stuck
Solutions:
- Refresh the page
- Check internet connection
- Clear browser cache
- Try incognito/private browsing mode
Charts Not Loading
Symptoms:
- Blank chart areas
- Charts show errors
Solutions:
- Refresh the page
- Wait for data to load
- Check browser console for errors
Balance Issues
Balance Shows Wrong Amount
Symptoms:
- Wallet balance doesn't match expected
Solutions:
- Refresh the page
- Check your wallet directly (Phantom/Solflare)
- Recent transactions may still be processing
- Verify on Solana Explorer
Winnings Not Appearing
Symptoms:
- Won a bet but don't see rewards
Solutions:
- Check "Claimable" balance, not wallet balance
- Winnings go to claimable, need to claim to wallet
- Wait a few seconds for UI update
- Refresh the page
Audio Issues
No Sound Effects
Symptoms:
- Game is silent
Solutions:
- Check if audio is muted in Settings
- Check browser tab isn't muted
- Check system volume
- Some browsers block autoplay - interact with page first
Mobile Issues
App Doesn't Load on Mobile
Solutions:
- Use the mobile app version of your wallet
- Open ORE Pump from within the wallet's browser
- Try a different mobile browser
- Ensure JavaScript is enabled
Touch Interactions Not Working
Solutions:
- Try double-tapping
- Refresh the page
- Clear browser cache
- Update your browser
Still Need Help?
If these solutions don't work:
- Discord: Join our community for real-time help
- Twitter: DM us @orepump
- Document the issue: Screenshots and details help us help you
What to Include in Support Requests
- Your wallet address (public, never share private keys)
- Transaction signature if applicable
- Screenshot of the issue
- Browser and device info
- Steps to reproduce the problem